Stephen Jacksons CV
Here you will find all about me!
Employment
Sky Betting and Gaming
Current Role
DevOps Engineer March 2023-Present
Previous Roles
DevOps Engineer Secondment Jan 2023 - March 2023
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Currently seconding 1 day per week into the DevOps squad in the Bet tribe area of the business.
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Picking up some of the smaller tickets and being allowed to self-learn but also be mentored by the lead engineer on these.
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Attended AWS Cloud Practitioner Essentials Day.
Martech System Administrator March 2021 - March 2023
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Carry out systems administration activities across a range of Advertising and Marketing systems, including tag management and audience selection tools, fulfilment tools, such as email and SMS, as well as our digital marketing estate.
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Manage user access and privileges, as well as system security settings (GDPR).
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Configure systems, based on the needs of our business stakeholders and assist with system upgrades across the estate.
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Understand and maintain documentation on each system and its associated business processes.
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Identify opportunities to make efficiencies within each system.
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Assist with user queries, trouble shooting and provide support in responding to any system alerts.
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Facilitate data inputs and outputs, providing the framework for dashboards and extraction of data for BI purposes.
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Participate in the Marketing Technology on call rota in the future, providing support outside of working hours.
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Represent the MarTech domain at all levels throughout the business including delivering messages to key stakeholders at all levels.
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Acted as Lead Engineer when we were without for nearly 6 months.
StepChange Debt Charity
Service Desk Team Lead
Working within a busy Service Desk environment, duties include but not limited to:
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Lead mass deployments across the estate of updated packages whilst everyone was remote working
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Consistently look to bring new technologies, ideas and ways of working to the team to improve efficiency therefore leading to faster turn around of incidents, request and changes.
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Included in infrastructure support rota on weekends.
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Supporting the Charity’s 2nd and 3rd line IT Support, acting as the Senior providing an escalation point between Service Desk and Infrastructure. Training and knowledge transfer with the Service Desk..
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Point of contact and representative for departmental projects.
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Successfully rolled out office 365 installed application to the full charity including ongoing administration and support.
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Managing and co-ordinating daily activities to ensure that we met SLA and prioritised tasks accordingly.
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Leading and managing infrastructure office changes making sure all the hardware, telephony, software and group policies are planned and resource is secured.
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Rolled out papercut to the charity for use on printers and providing on going support.
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Take ownership of complex incidents to see them to successful resolution.
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Consistently the highest performing individual on the desk, reflected in two overachieving appraisals and a promotion to Lead Engineer.
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Working with all 3rd line support teams on Change, Release, Incidents and Problem Management.
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Ensuring that monthly reporting for the team and department was collated and distributed to relevant people.
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Act as stand in service desk manager in their absence, deputising work and acting as a communication between the organisation and IT.
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Working to create and maintain a Skills Matrix and providing the lead support for my team. Providing training and support and working with other teams to find root causes using Problem Management.
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Providing emergency support between 6-8pm on weekdays.
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Using Shoretel Director and Contact Center, managing Changes, script work, administration, maintenance and troubleshooting issues.
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Plan and Present proposed work at weekly Change forum.
Service Support Engineer October 2016 - March 2019
Similar to above minus leadership and managing projects duties.
Three Non IT Roles September 2012 - October 2016
Ordered by most recent Correspondence Advisor (Stepchange), Recruitment Consultant (Manpower), Bar Staff (Tiger 10/Parish)
Education
York St John University 2012-2015 BA(Hons) Physical Education & Sports Coaching
Hanson School & Sixth Form 2005-2012 BTEC Sport National Extended Diploma – Triple Distinction* 5 GCSE A-C including Maths and English